Refund policy
Returns & Refunds
We want you to feel confident with every purchase — no surprises.
If something isn’t quite right, we’re here to help.
Return Window
You can request a return within 14 days of receiving your order.
Return Conditions
To be eligible for a return, items must be:
- unworn and unused
- in original condition
- with all original tags and packaging
Returns that do not meet these conditions may not be accepted.
Refunds
Once your return is received and inspected, your refund will be processed.
- Refunds are issued to your original payment method
- Please allow 5–10 business days for the refund to appear
Exchanges
We currently do not offer direct exchanges.
If you need a different size or item, simply place a new order.
Return Shipping
Return shipping costs are the responsibility of the customer.
If your item arrives damaged or incorrect, please contact us — we’ll make it right.
How to Request a Return
To start a return, contact us at:
w.elegance.store@gmail.com
Please include your order number and reason for return.
Important Information
- Returns must be requested within 14 days of delivery
- Items sent without prior contact may not be accepted
- We are not responsible for lost return shipments
Need Help?
We’re here for you — feel free to contact us anytime:
w.elegance.store@gmail.com